Politique d’expédition
Effective Date: October 02, 2026
At JSL Contract Hardware, we’re committed to making your shopping experience smooth and enjoyable. Below you’ll find everything you need to know about how we process and deliver your orders.
Shipping Across Canada
We proudly ship to customers across Canada from our Toronto location.
Shipping costs are calculated at checkout based on your order size, weight, and destination.
Exclusions: We do not currently ship to the Territories (NT, NU, YT).
Remote areas: Orders shipping to certain remote regions (such as Labrador or other hard-to-reach areas) may require additional charges. If adjustments are necessary, our team will contact you before shipping.
PO Boxes: We are unable to ship to PO Box addresses. Please provide a full street address for delivery.
Product Availability
Availability and lead times for all products are confirmed during order processing. While most items ship within the estimated timeframe shown on the product page, occasional delays or backorders may occur. If an item in your order is unexpectedly unavailable or requires additional lead time, we will notify you as soon as possible with the updated timeline. You may choose to proceed with the revised timeframe or cancel the affected item for a full refund.
If an item is permanently unavailable or discontinued, we will notify you immediately and issue a full refund for the affected item.
Estimated Shipping vs. Delivery
Estimated Shipping:
The estimated shipping timeframe on each product page reflects when your item is expected to leave our warehouse or the manufacturer’s facility. These estimates vary by product (e.g., Ships in 2–3 weeks or Ships in 4–5 weeks).
Delivery Time:
Once your order ships, delivery time depends on your location and the carrier. Standard shipping within Canada typically takes up to 7 business days.
Example:
An item marked “Ships in 2–3 weeks” will leave our warehouse within that timeframe. Delivery to your door may take an additional week depending on your location.
Free Local Pickup
Prefer to skip shipping? We offer free local pickup from our warehouse. Select the Local Pickup option at checkout and we’ll notify you when your order is ready for collection.
Consolidated Shipments
If your order includes multiple items, we will ship them together as a single shipment. JSL Hardware only ships completed orders once all items in your order are available and ready for delivery.
Oversized & Freight Orders
Certain commercial products, including commercial steel door frames and other oversized items, require custom freight shipping.
For products marked "Shipping calculated after order placement", shipping charges are not calculated during checkout.
After your order is placed, our team will calculate the shipping cost based on several factors, including:
- Delivery address
- Order size and quantity
- Product dimensions and weight
- Freight carrier rates
- Residential or commercial delivery requirements
Once the freight cost has been calculated, our team will contact you with the shipping quote. Your order will be processed after the shipping charges have been reviewed and accepted.
Shipping Methods
We work with trusted carriers such as Canada Post and Purolator to ensure your orders arrive safely. The shipping method may vary depending on your location and the size of your order.
Order Tracking
Once your order ships, you’ll receive an email with tracking details and a link to your order status page. Didn’t receive it? Check your spam folder or email us at info@jslhardware.com.
Need Help?
If you have any questions or need assistance, our team is here to help.
Email us anytime at info@jslhardware.com.