Politique de remboursement

Effective Date: October 01, 2026

At JSL Contract Hardware Inc. , we take great care in sourcing, handling, and packaging our products. Because many of our items involve installation and require precise handling, this return policy is designed to protect product integrity, ensure resaleable condition, and maintain fair and consistent practices for all customers.

Please review all details carefully before submitting a return request.

General return policy

  • Eligible items may be returned within 15 days of delivery.
  • All eligible returns are issued store credit only.
  • A 20% restocking fee is applied to all eligible returns.
    This fee covers inspection, processing, handling, and repackaging costs.
  • Original shipping charges are non-creditable.
  • Customers are responsible for all return shipping expenses.

To be considered for return eligibility, items must be:

  • In new, unused, and uninstalled condition
  • In original, unopened manufacturer packaging
  • Complete with all screws, fasteners, components, and accessories

Opened packaging cannot be returned. Items must be returned in unopened packaging. Opened packaging automatically voids eligibility.

Items showing any signs of installation, attempted installation, test fitting, damage, or wear are not eligible for return.

All returns are reviewed and approved solely at the discretion of JSL Contract Hardware.
Return approval is not guaranteed and may be declined based on condition, packaging, or resaleability.

To request a return authorization, please email info@jslhardware.com.
Unauthorized returns will not be accepted or credited.

Damages and issues (7-day reporting requirement)

Please inspect your order upon delivery.

If an item arrives damaged:

  • Notify us within 7 days of receiving the shipment.
  • Email info@jslhardware.com with clear photos or videos of the damage.
  • Only claims submitted within this 7-day window will be reviewed.

Approved damage claims may be resolved with a replacement, store credit, or another appropriate solution at the discretion of JSL Contract Hardware.

Commercial Freight Orders

Certain commercial products are marked "Shipping calculated after order placement." These products require custom freight pricing based on the delivery address, order size, product dimensions, weight, and carrier rates.

After your order is placed, our team will calculate the shipping cost and contact you with a freight quote before processing your order.

If you choose not to proceed after receiving the shipping quote, you may cancel your order and receive a full refund, provided the order has not yet been processed or shipped.

Once the shipping quote has been accepted and the order has been processed or shipped, the order will be subject to JSL Contract Hardware's standard return policy.

Ineligible items (final sale)

The following items are final sale and not eligible for return:

  • Items that have been installed or show any signs of installation or use
  • Items returned without original packaging
  • Opened packaging
  • Seasonal items
  • Custom, made-to-order, special-order items, or non-standard finishes
  • Commercial hygiene and dispensing fixtures
  • Sale, clearance, or discontinued merchandise
  • Gift cards
  • Bulk purchases of 10 or more units of the same SKU
  • Orders over $2,500 CAD once the 3-day cancellation window has passed

Lighting and electrical return conditions

Lighting, wired fixtures, dimmers, switches, and all electrical items must meet all of the following to be considered for return eligibility:

  • Pristine, unused, and saleable condition
  • Wire ends must be intact, with no cuts or signs of installation
  • All original packaging, labels, and components included
  • If sold as part of a kit or bundled system, the complete kit must be returned — partial returns are not accepted

Return shipping requirements

Customers are responsible for:

  • All return shipping costs
  • Packaging items securely to prevent damage during transit
  • Using a tracked and insured shipping method

JSL Contract Hardware is not responsible for lost, damaged, or uninsured return shipments.

Store credit process

Once your return is received and inspected:

  • You will receive an email confirming whether the return has been approved or declined.
  • If approved, store credit will be issued for the eligible amount, reflecting:
    • the application of the 20% restocking fee, and
    • the deduction of original shipping charges.

Store credit is typically issued within 5–10 business days following inspection.
Credit amounts will reflect any promotions or discounts applied to the original order.

Exchanges

We do not offer exchanges.

Order cancellations

Orders may be cancelled within 3 business days, provided the order has not shipped.
Once shipped, orders cannot be cancelled.

Orders over $2,500 CAD are considered final sale once the 3-day cancellation window has passed.

Policy updates

Our Return Policy is subject to change at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of our current practices. If you have any questions, please contact us at info@jslhardware.com